Frequently Asked Questions
When will I receive my order?
Most items ship within 2 days. You’ll receive tracking details once it’s out for delivery.
How do I return or exchange?
Visit our Returns portal, enter your order number, and follow the prompts. Once we receive your item, allow 7–10 days for refund processing.
Can I cancel or modify my order?
Yes — within 12 hours of placement. After that, the order enters the processing stage and cannot be changed.
What if I received a damaged or wrong item?
Please email support@cottonvilla.in within 24 hours with photos of the issue. We’ll arrange a return pickup and refund or exchange it at no cost.
How long until I get a refund?
After we receive and process your return, refunds to your original payment method may take 7–10 business days.
Do you ship internationally?
Currently, we ship only within India. International shipping may be added in the future.